Get a London Virtual office address & mailbox

A virtual office address allows you to use a location for your company without renting physical office space. It includes mail handling and can be used for official registrations.

Yes. You’ll be assigned a genuine central London WC2A address on Chancery Lane. It’s a commercial office location that’s fully accepted by Companies House and HMRC.

Your registered office address is the official address of your company listed at Companies House. A service address is the official contact address for individual company directors. With our London Virtual Office package, both are included — your company and its directors can use the same London address legally and compliantly.

Absolutely. Whether you're forming a new company or updating your existing one, you can use our address as your registered office and service address during the setup process.

We scan and upload all official mail to your secure online mailbox. Each document is named, dated, and sorted by sender, so you can find what you need quickly and stay organised.

Yes. If you're expecting a letter or small parcel and need the original, just let us know. You can book a date and time from your dashboard to collect it in person. We only accept letters, documents and small parcels. Large packages will be returned to sender in line with anti-money laundering regulations. We can also mail you small parcels for a fee.

No problem. We can request a new code on your behalf and have it sent securely to your registered office address.

Yes. To comply with anti-money laundering regulations, we require a biometric ID check and proof of address. It takes about 80 seconds to verify your identity from your mobile.

Identity verification is a requirement introduced by the Economic Crime and Corporate Transparency Act 2023. Companies House is moving to a system where all company directors must verify their identity, and this requirement applies to filings submitted through Online Filings.

Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and is supervised by HMRC for Anti-Money Laundering. Because of these obligations, we must verify the identity of all directors and all users before any filing can be submitted through our platform. This protects the integrity of the service and ensures that every filing we process is valid and compliant with UK law.

Directors using Online Filings must therefore complete identity verification before we can submit their filing. The process is fast, secure and takes less than two minutes on your smartphone. You can verify your identity using a UK driving licence, a UK passport or an international passport.

The Companies House Personal Code is an 11-character identifier you receive after completing identity verification with Companies House. From 18 November 2025, all directors, people with significant control (PSCs) and other key company officers must use this code when submitting filings such as confirmation statements and appointment forms.

You only need to verify your identity once. Your personal code will then apply to all your current and future roles and appointments. Keep your code secure, but you may share it with trusted professionals such as accountants, authorised agents or the Online Filings platform when they submit filings on your behalf.

When do I need to use my Personal Code?

• Directors: Use the code when filing the company's confirmation statement or when being appointed.
• PSCs who are not directors: Provide your code within 14 days of the start of your birth month.

Online Filings is officially approved by Companies House as an Authorised Corporate Service Provider. This status means we are trusted to submit your company filings directly to Companies House on your behalf, following rigorous compliance and security standards required by UK law.

As an ACSP, we must:

• Verify the identity of directors and people with significant control (PSCs) using government-approved processes.
• Follow strict anti-money laundering checks overseen by Companies House and a UK supervisory body such as HMRC.
• Protect your company from fraud and ensure your filings are always accurate, secure, and fully compliant with UK regulations.

Using Online Filings means your documents are managed by a government-recognised and highly regulated provider, giving you a smoother, safer, and more reliable experience.

The Virtual Office service is designed for active companies only. If you wish to dissolve your company while using our address, you must first obtain authorisation from Online Filings and select the correct dissolution package. Using our address for dissolution without this authorisation is not permitted.