Online Filings Terms and Conditions

1. These Terms and our Services

   1. These terms and conditions (the Terms) govern your access to, and use of, our website at www.onlinefilings.co.uk (the Website), and the use of, and registration with, our online company and tax filings tool offered through our Website (the Services).
   2. The Website and Services are operated by Online Filings Limited, a company registered in England under number 10680023, with its registered office at Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR (we/us/our).
   3. Unless otherwise stated, You means the user of the Website and/or the Services.

2. By using our Website and/or Services, you accept these Terms

   By accessing and/or using our Website and/or Services or expressly accepting our Terms, you agree to be bound by these Terms. You may not access or use our Website or Services if you do not agree to or accept our Terms. We recommend that you print a copy of these terms for future reference.

3. Changes to these Terms, the Website and/or the Services

   1. We amend these Terms from time to time. These Terms were most recently updated on 23/05/2025.
   2. All amendments to these Terms will be posted online. Continued use of the Services will be deemed to constitute acceptance of the new Terms. If you do not agree with any amendments to our Terms, you must immediately stop using our Services.
   3. We may change or update our Website or Services and any content therein without warning to you.
   4. As we grow and develop our Services, sometimes we might need to provide additional terms for a specific service, and such services will be deemed part of the Services and subject to the Terms. In the event of a conflict between these Terms and the specific terms, the specific terms will prevail for the specific services.

4. If you are using our Services on behalf of another person

   If you use the Services on behalf of another person, you are considered to be using the Services for both yourself and that person. In such a case, you represent and warrant that (a) you are an authorised representative of that person, (b) you have authority to bind the person to these Terms, and (c) you agree to these Terms on that person’s behalf.

5. You must create an account to use the Services

   1. In order to use our Services, you must create an account using your email address, providing us with your contact information, and choosing a password (Account), and where applicable, your company’s authentication code. We will also allocate a unique reference number (“Line Item”) for that order. You are solely responsible for maintaining the confidentiality of your password and other information, keeping your Account secure, and for any and all activities taking place in or through your Account, including any disclosure of data in connection with the Services.
   2. You must comply with applicable laws in creating your Account and using the Website and the Services.
   3. If you suspect that someone else accessed your Account without your consent, you must inform us as soon as possible by writing to support@onlinefilings.co.uk, and immediately change your password.
   4. We may review Accounts at any time and for any reason, and without affecting any other rights or remedies available to us, we may terminate or disable an Account, or remove data (in whole or in part), at our absolute discretion, in particular if, or if we suspect that you are using your Account for illegal or fraudulent activities, you are providing us with false or concealed information, you are attempting to disrupt or overwhelm our infrastructure (e.g. by using bots or other forms of automation in using our Services), or you have breached these Terms. You agree that such an event will not give rise to a ground for a claim against us.

6. When you purchase Services

   1. You must follow the directions on the Website to use the Services. All Orders that you create through the Website are deemed to be an offer by you to purchase the Services under these Terms, and are subject to our acceptance of the Order. We may, at our absolute discretion, choose not to accept any Order without providing a reason.
   2. You pay for your Order on creation; the Order is actioned when you finalise it (which means you have provided all of the required information and you have clicked within the Order to finalise and submit it). Our Order process allows you to check and amend any errors before finalising the Order. Please check the Order carefully before finalising it. You are responsible for ensuring that your Order is complete and accurate.
   3. You are presented with a range of choices during the ordering process. It is your responsibility to ensure that you read and understand these choices before you proceed with any purchase. Please contact us during usual UK office hours if you are unsure about anything before proceeding with an Order. Whilst we endeavour to respond to enquiries in a timely manner, we cannot guarantee to do so. It remains your responsibility to take advice about the Services you wish to purchase before the Order is created.
   4. It is your responsibility to ensure that:
      1. The terms of your Order are complete and accurate; and
      2. You provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects.
   5. You may place an Order for the Services from an address outside the UK, but the Order must be for performance of the Services relating to the UK.
   6. Specific restrictions and/or requirements for specific products that you purchase through the Website are listed on the relevant web pages for those products; please make sure you have read them before creating your Order.
   7. The Services may require you to grant us an authorisation to allow us to act on your behalf in communicating with third parties in respect of whom you use the Services, including without limitation Companies House and HMRC. To the extent that you do not provide such authorisation:
      1. You may not be able to use the Services to which that Power of Attorney applies; and
      2. To the extent you do use the Services without that Power of Attorney, subject to clause 24.1 we shall not have any liability for any failure by the Services to complete the tasks you require if, to so complete such tasks, a Power of Attorney is, or becomes, required.
      To the extent that any such relevant third party provides other means for such activity (such as authorisation codes), you will perform such actions as we require to allow us to undertake such activity on your behalf.

7. Our packages

   1. Online Filings is an independent and authorised service provider. We are officially recognised by Companies House as an Authorised Filing Software Provider and Authorised Corporate Service Provider (ACSP), and by HMRC as a recognised software provider for Making Tax Digital (VAT Returns) and Self Assessment. We are also supervised for AML compliance by HMRC. We are a specialist online company formation agent and online companies secretarial agent, and we provide access to a cloud-based electronic filing software authorised by Companies House, including to incorporate limited companies, and file and update existing company details on Companies House official register.
   2. Where you have paid the applicable fees, and provided us with all the formalities that we require in order to provide the Services, we generally expect the Order to be processed by Companies House within three to six hours (during operating hours) from their submission by us. However, those timeframes cannot be guaranteed as we have no control over this process, which is subject to Companies House workload.
   3. Once the Order is processed by Companies House, you will receive all relevant documentation.
   4. In addition to our main Services, and depending on the package you have selected, we may offer optional additional services, such as VAT registration, PAYE registration, Corporation Tax agency, Self-Assessment agency, business bank account opening, registered office service, and creation of business telephone number.
   5. Note that when we refer to "within 24 hours" or a "24 hour service", we mean that the Services will be delivered no more than one working day after purchase and submission of all required information. If purchased on a Friday or the day before a UK public holiday, the Services will be delivered on the next available working day, subject to Companies House or HMRC workload and working hours.
   6. Whilst certain of the Services may send you reminders for required activities relating to the Services in future (such as VAT and/or self-assessment returns), you are responsible for diarising your own reminders for any such returns, filings or other time-related activities. We shall not have any liability (subject to clause 24.1 below) for any deadlines missed by you, or timeframes that you fail to meet, in respect of or in relation to the Services.

8. Registered Office, Service Address and Mail Forwarding services

   1. You must provide valid proof of address and valid ID in accordance with Money Laundering Regulations and The London Local Authorities Act. We will not be able to provide the Services in full if you fail to provide us with the required official documentation. Insofar as the documentation is not provided within 30 days of creation of the Order, we reserve the right to terminate the Services, apply to remove our address as your registered office address (if applicable), and charge you an administration fee of £49.99 plus VAT for our time and resource spent in trying to obtain the information from you and terminating the Services.
   2. By signing up for our registered office and/or service address you automatically opt-in to our digital mailroom system. This means government mail received at our address will be securely opened, scanned and then emailed to you as well as being made available on your online personal virtual mailbox.
   3. Original copies will be securely held for seven days during which time you can request them to be forwarded. After this time, all unclaimed originals will then be securely destroyed.
   4. Registered Office and Service Address Services automatically renew either every month on the monthly anniversary, or annually on the anniversary of their purchase date. Payment is due unless the Service is cancelled at least 1 business day prior to the renewal by sending a formal request to cancel to support@onlinefilings.co.uk. You must update the Registered Office and/or Service Address at Companies House before the Services can be cancelled.
   5. Non-payment for renewal or failure to cancel the Services within 28 days of the renewal date will incur a £49.99 plus VAT administration fee. You will be deemed to have authorised us to change the Registered Office Address of the Company and/or the Director’s Service Address with immediate effect to your home address or to any other address previously provided to us by you.
   6. The purchase of any address service, including but not limited to our Registered Office Address, Service Address and/or Mail Forwarding Address services does not entitle you to list the address as a physical location on Google Maps, Google My Business or any other similar tool used for advertising a physical location.
   7. In the event that we move our own office that is used as the Registered Office Address, we will notify you, and automatically make the changes required to your own registered office with Companies House, without charge to you.
   8. The Virtual Office service is provided exclusively for active companies. Customers must maintain an active subscription for the lawful use of our address as their registered office. If a company is to be dissolved, the customer must obtain prior written authorisation from Online Filings to use our address for dissolution purposes or purchase a dissolution privacy package. Use of our address for dissolution without such authorisation is strictly prohibited and constitutes a breach of these Terms & Conditions.

9. Company Secretarial services

   1. In order for us to perform the Secretarial Services on your behalf, you must provide us with your company’s authentication code – a six-digit alphanumeric code issued by Companies House to each company. The code enables us to file documents on Companies House directly, and is effectively equivalent to the signature of a company officer.
   2. If you do not have an authentication code, we can request one of your behalf (for an extra fee) which will be sent to your registered office address.
   3. If you do not provide us with an authentication code within 30 days of the creation of your Order, we reserve the right to cancel your Order and not refund any fees already paid in relation to any such unfinished Order. You agree that this represents a reasonable compensation amount for the work we will already have carried out in relation to your unfinished Order.

10. Acting as your registered tax agent

    1. We can act as your registered tax agent with HMRC in respect of VAT, PAYE, Corporation Tax and Self-Assessment. To enable us to perform these services for UK-based limited companies, you must provide your company’s authentication code. This code serves as proof that the filing has been authorised by a company director, in conjunction with the required director’s declaration.
    2. For any HMRC registration, our automated system processes your application within around 60 minutes once you have provided all of the relevant information and finalised the Order; however, we have no control over the amount of time that HMRC may take to process any such filings, and HMRC may take up to 45 days (and sometimes longer) to complete any relevant checks and process the filings for you. We are not responsible for HMRC, its processing activities, or for any such filings being processed and applied within any specific time.
    3. The Services allow you to complete self-assessment and VAT returns through the Website. It is your responsibility for completing any filings within any particular time and by any particular deadline, leaving sufficient time for those filings to be processed and submitted to HMRC by the Services, and in doing so taking into account potential downtime and unavailability of the Services to complete those filings. We recommend you complete all filings through the Services at least two normal working days in England before the relevant HMRC deadline for you to submit those filings.
    4. To the extent that there is any error in any submission or filing that you complete through the Services, and that error is caused by a defect within the Services (for example, the Services causing incorrect dates to be submitted to HMRC within any given return), you acknowledge that:
       1. we will use our reasonable endeavours to resolve the issues with HMRC on your behalf as soon as is reasonably practicable; and
       2. we will only refund amounts to you, and reimburse you for any fines you have incurred from HMRC, to the extent that we cannot resolve the issue with HMRC and HMRC expressly communicate to us in writing that the issue cannot be resolved; in all other cases, we will continue to attempt to resolve the issue, and you acknowledge that it may take several months to do so.

11. Fees and payments

    1. In order to be able to use the Services and create an Order, you will pay us the fees set out in respect of that Order, in the currency and at the frequency set out in respect of such Order. The fees are exclusive of any VAT and applicable government fees. The total purchase price, including VAT, if any, will be displayed in your shopping cart prior to creating the Order.
    2. We use a third party service provider, Stripe Connect, to collect the fees on our behalf. You authorise us (and our service provider) to charge you the fees set out in your Order, at the frequency set out in the Order. A direct debit option may be selected to facilitate the renewal of subscriptions. We do not store your card details – this is done by our partner – but we hold a unique token associated with your Order which we use to communicate with Stripe to ensure that payment is carried out. You can request deletion of this token at any time by sending a request to support@onlinefilings.co.uk. We will then delete the token from our servers and procure that Stripe does the same.
    3. Without prejudice to any other right or remedy we may have, whether under these Terms or at law, if you do not pay the fees on time, we may suspend your Order until the outstanding fees have been paid.
    4. We reserve the right to change the fees at any time, on notice to you, if such change affects your existing subscription on renewal. This means that if you have purchased a monthly subscription, the fees will be increased the following month. Whilst we use our reasonable endeavours to ensure that the prices are correct, in the event of serious error, any transaction shall be voidable by us and you would then be entitled to a full refund; you would then need to create a new Order any relevant Services that are the subject of that voided transaction.
    5. We may withdraw or amend any of our Services at any time, or for refuse or fail to process any Order, without liability (except for any liability which we are unable to exclude or limit at law).

12. Our refund policy

    1. When placing an Order for our Services, you understand that the Services will be provided immediately and, to the extent you have any right to cancel the Services at law, you consent to waive such right to cancel the Services. The Services are also considered to be business-to-business, and so in using the Services you do not have the protection of statutory consumer law; as such, we are under no obligation to pay any refund to you once you have commenced use of the Services, although as set out below we may in certain circumstances provide a refund to you, at our absolute discretion.
       By placing an Order, you confirm that you are acting for purposes related to your trade, business, or profession, and not as a consumer. Where a Service relates to Self Assessment or similar filings, you acknowledge that these obligations arise from income, directorships, or other professional activities and are therefore treated as business-related.
    2. Each Order placed through our platform includes the following components:Online Filings Platform FeesGovernment Fees (where applicable, e.g. for company dissolution, confirmation statement filing, etc.)VAT, applicable only to Online Filings Platform Fees. Government fees are exempt from VAT.
    3. If your account has been created and your ID has been verified, but the Order has not yet been finalised or submitted, the following refund terms apply: If the Order includes government fees, we will only refund 100% of the government fees. If the Order does not include any government fees, we will only refund up to 50% of the Online Filings Platform Fees, subject to aminimum cancellation fee of £15 to cover administrative and payment processing costs.
       At checkout, all orders display a clear breakdown separating Online Filings’ service fees from applicable government fees (e.g. Companies House fees). This distinction forms part of these Terms and Conditions and ensures full transparency at the point of purchase.
    4. If you do not provide all required information within 30 days of the day of creating your Order, we reserve the right to automatically cancel the Order, and will not refund any fees already paid in relation to any such unfinished Order. You agree that this represents a reasonable compensation amount for the work we will already have carried out in relation to your unfinished Order. Service provision begins immediately upon order confirmation through the creation of a secure account and the granting of access to our platform, compliance framework, and support services. For the avoidance of doubt, this constitutes commencement of service even if the customer has not yet completed onboarding steps or submitted information.
    5. For the avoidance of doubt, refunds cannot be issued once an application has been submitted or accepted. No refunds are available in respect of parts only of a package. Any Services included in a package which you cancel will be lost and non-refundable.
    6. Refunds must be requested in writing by sending an email to support@onlinefilings.co.uk.

13. Cashback incentives

    We may partner with other companies to offer new products or services and offer cashback incentives. In such a case, once a partner has confirmed your entitlement to cashback, you will need to complete our cashback form, available on our Website from time to time, in order to receive the cash back to you.

14. Do not rely on information on this Website

    1. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.
    2. For the avoidance of doubt, we do not offer any accountancy advisory services, tax advice, auditing of your books or other services which are not expressly mentioned on our Website, including when purchasing statutory book maintenance services.
    3. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website – in particular, when purchasing company incorporation services from us.
    4. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

15. We are not responsible for websites we link to

    1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
    2. We have no control over the contents of those sites or resources.

16. How you may use material on our Website and/or Services

    1. Our Website, Services, and all content or materials in them, including the “look and feel”, logos, trade names, trade marks, designs, texts, graphics, pictures, information, data, software, sounds and other files, and the arrangement thereof (the Content) are owned by us, or our affiliates or licensors. You may not copy, distribute, communicate to the public, creative derivatives of or in any way use the Content whether in whole or in part, or use any framing techniques, without our prior written approval.
    2. We grant you a limited, non-exclusive, non-transferable, non-sublicensable and personal licence to access and use our Services and Website, subject to you complying with these Terms. The licence we give you does not allow you to (a) resale or commercialise our Website and/or Services; (b) modify, distribute, copy, republish or make derivatives of our Websites or Services; or (c) collect or use our or other users’ information, or carry out any data extraction or data mining whatsoever.

17. What we do with feedbacks

    1. You may provide us with feedback, comments and suggestions for improvements of our Services or Website (the Feedback) by sending us emails, or interacting with us through social media. In order for us to be able to freely use this Feedback and improve our Services and Website, you assign to us any rights, titles and interests you may have in any such Feedback, and waive any moral rights in relation thereto. You agree that we will not compensate you for any such Feedback.

18. No text or data mining, or web scraping

    1. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
       1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
       2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
    2. The provisions in this clause 18 should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
    3. This clause 18 shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

19. Uploading content to our Website and/or Services

    1. In order for us to be able to provide our Services to you, you grant us (and our affiliates) a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable right to exercise all intellectual property rights over the content that you provide us with under these Terms.
    2. Whenever you make use of a feature that allows you to upload content to our Website and/or Services, you must comply with these Terms.
    3. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
    4. You are solely responsible for securing and backing up your content.

20. Keeping confidential information confidential

    1. Any information that we provide to each other (directly or through a third party) which is expressly marked as confidential or which a reasonable person would reasonably consider to be confidential whether disclosed or obtained before, on or after the date of creation of your Order (Confidential Information) must be kept confidential. This obligation will apply to any employees, consultants and suppliers or advisors to whom the Confidential Information will need to be disclosed. Neither of us shall use or disclose the Confidential Information of the other party (a) for purposes not related to the performance of these Terms, (b) other than as permitted by these Terms, or (c) without the prior written consent of the other party.
    2. Confidential Information does not include information which the other party can show (a) is in or has become part of the public domain other than as a result of a breach of these Terms, (b) was in its written records before receiving the information (other than a result of a breach), (c) was independently developed by the party, or (d) was independently and legally disclosed by a third party.
    3. We will both ensure to keep any Confidential Information of the other party secure to prevent inadvertent or unauthorised disclosure.
    4. Either party can disclose Confidential Information of the other to the extent required by applicable law or by order of a court or governmental body or authority of competent jurisdiction. Where practicable and legally permitted, the party having to disclose the Confidential Information will consult with the other party, and at the other party’s request and cost, reasonably co-operate with and assist that other party in opposing such disclosure.
    5. The obligations set out here will survive termination of these Terms for whatever reason.

21. We may suspend or withdraw our site

    1. We do not guarantee that our Website, the Services, or any content in relation to them, will always be available or be uninterrupted, error-free or comply with regulatory requirements, or free of viruses or other harmful components. Due to the nature of the Internet, this cannot be guaranteed.
    2. We may suspend or withdraw or restrict the availability of all or any part of our Website or Services for business and operational reasons. Any suspension or withdrawal will be notified to you on the Website and/or, if we have your email address, by email.

22. Our warranty over the Website and the Services.

    Except where otherwise expressly provided herein, to the maximum extent permitted by applicable law, our Services and Website are provided “as is” without warranty of any kind, either expressed or implied, including any implied warranty of merchantability, satisfactory quality, non-infringement or fitness for a particular purpose.

23. You will indemnify us

    You will indemnify and keep us indemnified against any costs, claims or liabilities incurred directly or indirectly by us (along with any fees or charges associated with the said liabilities) arising out of or in connection with your use of the Website or Services or arising out of your non-compliance with or breach of these Terms.

24. Our responsibility for loss or damages suffered by you

    1. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and/or any other liability which may not be limited or excluded by applicable law.
    2. Other than in relation to our liability under clause 24.1:
       1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Website, Services or any content in relation to them.
       2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
          1. use of, or inability to use, our Website or Services; or
          2. use of or reliance on any content displayed on our Website or Services.
       3. In particular, we will not be liable for:
          1. loss of profits, sales, business, or revenue;
          2. business interruption;
          3. loss of anticipated savings;
          4. loss of business opportunity, goodwill or reputation; or
          5. any indirect or consequential loss or damage.
       4. Our total liability in connection with our Website or Services whether arising from contract, negligence or otherwise shall be limited to the fees you have paid us in the 12 months immediately preceding the date on which your claim arose.
    3. In performing any obligation under these Terms, our only duty is to exercise reasonable care and skill.

25. Commencement and duration of these Terms

    1. These Terms shall commence on the date of creation of the Order and will continue until the completion, rejection or cancellation of such Order (as appropriate), unless otherwise terminated in accordance with these Terms.
    2. Without affecting any other right or remedy available to us, we may terminate these Terms and cancel your Order with immediate effect by giving you written notice:
       1. if you fail to pay any amount due under these Terms on the due date for payment and you remain in default not less than 30 days after being notified in writing to make such payment; or
       2. at any time, in which case our sole and absolute liability to you will be for us to refund to you any amounts you have paid in advance for access to the Services which relate to the period after termination.
    3. You may terminate your subscription to the Services at any time by cancelling the Services and/or deleting your Order, but unless otherwise stated in these Terms, you will not be entitled to a refund on the fees you have already paid for Services that have not been provided as at the date of termination.
    4. On termination for any reason (a) you must pay all outstanding fees, and (b) all the licence granted under this agreement will be terminated and you must stop using the Services.
    5. Termination will not affect the rights, obligations or liability of either parties which have accrued up to the date of termination.
    6. On termination, we may destroy or dispose the content we have in our possession after ten days. It is your exclusive responsibility to ensure that you retrieve or export any content from your Order before it is deleted. We will not be responsible to you or any third party for any content which you failed to retrieve before we delete it.
    7. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination.

26. Data protection

    1. In this clause 26, the following terms shall have the following meanings:

       Controller, Processor, Data Subject, Personal Data, Personal Data Breach, processing and appropriate technical and organisational measures: as defined in the Data Protection Legislation.

       Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant regulatory authority and applicable to a party.

       UK GDPR: has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.

    2. Under Data Protection Legislation, we are required to provide certain information about who we are, how we process personal data and for what purposes and the rights of Data Subjects in relation to Personal Data and how to exercise them. To the extent that we act as a Controller in respect of Personal Data you provide to us in submitting your Order and creating an Order, this information is provided in our Privacy Policy and it is important that you read that information. You are required to agree to the terms of the Privacy Policy by clicking “Accept” in the relevant box on the Website. If you do not accept the terms of the Privacy Policy you will not be permitted to use our Services.
    3. Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 26 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.
    4. The parties acknowledge that for the purposes of the Data Protection Legislation, you are the Controller and we are the Processor, in respect of any Personal Data that you provide to us during our delivery of the Services that is not required for you create an Order or otherwise submit an Order(Services Data).
    5. You will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of the Services Data to us for the duration and purposes of the Services.
    6. We shall, in relation to the Services Data:
       1. process that Services Data only on your documented written instructions unless we are required by Data Protection Legislation to otherwise process that Services Data (in which case we shall promptly notify you of this before performing the processing required by Data Protection Legislation unless Data Protection Legislation prohibits us from so notifying you);
       2. ensure that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Services Data and against accidental loss or destruction of, or damage to, Services Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Services Data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to Services Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by us);
       3. ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;
       4. not transfer any Services Data outside of the UK or EEA unless your prior written consent has been obtained and the following conditions are fulfilled:
          1. you or we have provided appropriate safeguards in relation to the transfer;
          2. the Data Subject has enforceable rights and effective legal remedies;
          3. we comply with our obligations under the Data Protection Legislation by providing an adequate level of protection to any Services Data that is transferred; and
          4. we comply with reasonable instructions notified to us in advance by you with respect to the processing of the Services Data;
       5. assist you, at your cost, in responding to any request from a Data Subject and in ensuring compliance with your obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
       6. notify you without undue delay on becoming aware of a Personal Data Breach;
       7. at your written direction, delete or return Services Data and copies of it to you on your request unless required by applicable law to store the Services Data; and
       8. maintain complete and accurate records and information to demonstrate our compliance with this clause 26, and allow for audits by you or your designated auditor and immediately inform you if, in our opinion, an instruction infringes the Data Protection Legislation.
    7. The Customer consents to the Provider appointing the following Processors as third-party processors of Services Data under these Terms:

       Processor	Role
       AWS (Amazon Web Services)	Cloud hosting provider (infrastructure, storage, servers)
       Stripe	Payment processing and billing services
       Zendesk	Customer support ticketing and helpdesk platform
       Google (BigQuery)	Data analytics and reporting platform
       Twilio SendGrid	Email delivery and transactional messaging service

       We may from time to time appoint additional third-party processors that provide equivalent services (for example: hosting, analytics, support, communications, or payment processing). Where required under Data Protection Legislation, we will update this list or notify customers in advance of any such changes. All such processors will be appointed under written agreements meeting the requirements of the UK GDPR, and we shall remain fully liable for their acts and omissions.

    8. The scope, nature and purpose of the processing of Services Data by us is to allow us to provide you with the Services. We will process the Services Data until you request for us to delete it (or we otherwise decide, in accordance with Data Protection Legislation, that we should no longer hold such Services Data). The Services Data includes without limitation Personal Data relating to your fellow shareholders, directors, employees or other business associates, and may include their name, address, date of birth, contact details, and other information we may require from time to time to perform the Services.

27. General provisions

    1. These Terms, and any Order we accept, is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in these Terms or any such Order.
    2. You may only assign or transfer your rights or your obligations under these Terms, or any Order, to another person if we agree in writing.
    3. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.
    4. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
    5. Notices under these Terms shall be in writing and delivered by hand or sent by recorded delivery post to the relevant party at its address as set out in these Terms or to the email provided by the relevant party. Without evidence of earlier receipt, communications are deemed received: if delivered by hand, at the time of delivery; if sent by recorded delivery, at 9.00 am on the second business day after posting; or, if sent by email, at the time of transmission, and in the case of post or email it shall be sufficient to prove that the communication was properly addressed and posted or transmitted (in the case of email by way of delivery receipt message).
    6. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
    7. If you have a potential claim against us, you shall first, prior to initiating any proceedings, contact us by sending an email to support@onlinefilings.co.uk (Claim Notice) describing the nature of your claim and provide us with as much information, documentation and evidence we reasonably require for us to assess your claim. Unless you send the Claim Notice to us within the notice period, we shall have no liability for that event; the notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 12 months from that date. If so requested by us, the parties will negotiate in good faith to seek resolution of your claim. In which case, you agree not to bring proceedings against us for at least 60 days from the date of your Claim Notice.
    8. These Terms and any non-contractual obligations arising
    9. The English courts have exclusive jurisdiction to determine any dispute arising in connection with these Terms, including disputes relating to any non-contractual obligations.